FREQUENTLY ASKED QUESTIONS

ORDERING, PAYMENTS & DELIVERY

How it works

Step 1: Add items to your cart in our online shop.
Step 2: Select Canada wide mail order.
Step 3: Complete checkout.
Step 4: Email money transfer your payment to myonlinepayment@protonmail.com

Order Tracking

We offer discreet Canada wide mail order via XpressPost.  All products are shipped in discreet packaging. Orders over $100 are shipped free of charge (Not including Territories). 

Shipping & Delivery

We will provide a Xpresspost tracking number once the order has shipped.  Visit www.canadapost.ca. Lost shipments will be credited on a case by case basis. 

Payment Method

Payments are made via e-Transfer after order completion. Please note that no orders will be picked, packed or shipped prior to receiving an e-Transfer for your order.

Lost or Stolen Mail

Lost shipments will be credited on a case by case basis. Unfortunately, shipments with tracking numbers that are shown as delivered will can not be reimbursed.